Frequently Asked Questions

Do you ship internationally?

No. We currently ship within the United States only.

How long will my order take?

Orders are usually prepared within 1–2 business days. Standard carrier delivery generally takes another 3–7 business days. Carrier estimates are not guaranteed.

How much is shipping?

Carrier shipping charges are calculated at checkout. Free local delivery is available on orders of $25 or more in the Michigan cities listed in our Shipping Policy.

Will I receive tracking?

Yes. Tracking information is emailed when the order ships.

Are all Levantine Botanica products “all natural”?

We formulate with plant oils, butters, botanical ingredients, and functional cosmetic ingredients selected for their purpose in each formula. We prefer clear ingredient information over vague “chemical-free” claims.

Where can I find the ingredients?

The product label contains the complete ingredient declaration. Review it before use, especially if you have known allergies. Contact us before ordering if you have a question about a specific ingredient.

Can I use the products on sensitive skin or scalp?

No cosmetic product can be guaranteed suitable for every person. Patch test a small area first, follow the directions, and stop use if irritation occurs. Our products are cosmetic products and are not intended to diagnose or treat a medical condition.

Are the hair bars vegan?

No. The Rosemary + Silk Protein Shampoo Bar contains silk protein, and the Golden Glow Conditioner Bar contains a honey-derived conditioning ingredient.

How should I store solid bars?

Let shampoo, conditioner, and soap bars dry completely between uses on a well-draining surface. Keep them away from standing water, direct heat, and excess humidity.

Can I return an opened product?

Because bath, body, and hair products are personal-use items, opened or used products cannot be returned. If an item arrives damaged or incorrect, contact us within 7 days of delivery.

What should I do if my order is damaged or incorrect?

Email info@levantinebotanica.com within 7 days of delivery with your order number and clear photos of the item and packaging. After review, we will arrange an appropriate replacement or refund.

Can I cancel or change an order?

Contact us as soon as possible. We can only cancel or change an order before it has been processed or shipped.

What payment methods do you accept?

Available payment methods are displayed securely at checkout.

Do you accept wholesale or bulk inquiries?

Yes. Email info@levantinebotanica.com with the products, quantities, and requested timeline.

How can I contact you?

Email info@levantinebotanica.com or call +1 313 500 4654. We usually respond within 1–2 business days.